Refund and Cancellation Policy
This Refund and Cancellation Policy ("Policy") outlines the conditions under which FOMOGO TECHNOLOGIES PRIVATE LIMITED ("we," "us," "our") processes refunds relating to services provided on the Platform.
Contact Information
For any questions or refund requests, you can reach us through:
Applicability
For Candidates
- This Policy applies to your purchase of credits for mock interviews or other services offered via the Platform.
For Companies
- Currently, we do not charge Companies for accessing the Platform or posting jobs.
Refund Conditions for Candidates
Unused Credits
- If you have purchased credits but have not used any of them, you can request a full refund within 14 days of purchase.
- Refund requests must include proof of purchase (e.g., transaction ID, payment receipt).
Partial Use of Credits
- If you have partially used your credits, you may be eligible for a pro-rated refund for the remaining unused credits.
- Pro-rated refund requests must be made within 14 days of the original purchase date.
- The refund amount will be calculated based on the number of unused credits at the time of the refund request.
Processing Time
- Approved refunds will be processed within 7 business days.
- The actual receipt of the refunded amount may take additional time depending on your financial institution and payment method.
Refund Method
- Refunds will be issued to the original payment method used for the purchase.
- If the original payment method is unavailable, we will work with you to arrange an alternative refund method.
Exclusions
Refunds will not be provided in the following cases:
- Credits were used in violation of our Terms and Conditions
- We reasonably suspect fraud or misuse of the Platform
- The refund request is made after the 14-day period
- The credits have been fully utilized
How to Request a Refund
To request a refund, please:
- Send an email to [abhisek@fomogo.in](mailto:abhisek@fomogo.in) with the subject line "Refund Request"
- Include the following information:
- Your registered email address
- Purchase date
- Transaction ID or payment receipt
- Number of unused credits
- Reason for the refund request
- You will receive an acknowledgment email within 24 hours
- A decision regarding your refund request will be communicated within 2 business days
Dispute Resolution
If you disagree with our refund decision:
- You can appeal the decision by responding to our decision email within 7 days
- Include any additional information or documentation supporting your appeal
- Appeals will be reviewed within 5 business days
- The decision after appeal will be final
General Provisions
Currency
- All refunds will be processed in the original transaction currency
- Any currency conversion charges or losses due to exchange rate fluctuations will be borne by the user
Documentation
- We may require additional documentation to process your refund
- Failure to provide requested documentation may result in refund denial
Changes to the Policy
- We reserve the right to modify or update this Policy at any time
- Any changes will be posted on the Platform
- Your continued use of the Platform after the posting of changes constitutes your acceptance of such changes
Contact Us
For any questions regarding refunds or this Policy:
We aim to respond to all inquiries within 24 hours during business days.
Last updated: 15 Jan, 2025
